About Digital Banking Summit 2020
For banks in Africa, many payments are transacted through mobile apps controlled by online-payments specialists and digital merchants. Payments represent the foothold for the entire banking relationship, and this base is under attack. Offering a strong Payment- Plan as part of a holistic strategy for digital banking is therefore an imperative for banks.
But to compete in this emerging arena, banks must meet the expectations of digital natives, delivering diverse tools to help customers make smart decisions across a range of financial services. They should begin by capturing their customers’ most frequent transactions with the new mobile channel and then proceed toward a fully digital relationship.
The banking industry’s efforts to shift to digital channels have been staggered, at best. Given the industry’s financial pressures and global economic uncertainties, there is an increased urgency — and opportunity — to adopt an all-inclusive approach to going digital and integrating that strategy across the banking ecosystem. Embracing a fully digital strategy requires end-to-end modernization of a bank’s infrastructure. Equally important, it requires a transition from an account-based view of banking customers to one that knows them as individuals and enhances the customer experience with relevant, convenient and personalized products and services.
With the rise of digital innovation, we are witnessing and transforming the way businesses operate and how people work. Banks also need to embrace digital capabilities in order to revolutionize their business and offerings. Achieving digital innovation will require the banking industry to create immersive digital customer experiences, change the way employees work and rethink business models.
Through the Digital Banking Summit 2019, we bring forth a C-level platform that will concentrate on global trends and disruptions, how market players can ascertain opportunities and respond to the threats. A gathering that focuses on the big issues from Fintech Disruption to Financial Inclusion, Blockchain and Regtech.
With Keynotes, Candid Conversations, Fire-Side Chat, Panels, and Focus sessions we aim to outline the challenges and opportunities within the industry, the content has been curated to educate, inspire and empower leaders to advance their pioneering strategies and integration - effectively cultivating their bottom line.
